Help Center • Support Desk

How can our accessibility team help you?

Whether you have a technical question about PDF/UA-1 remediation, need assistance with municipal P-Card bulk credits, or encountered an unexpected document layout, our dedicated engineering team is here to assist.

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Rapid SLA Guarantee
Standard inquiries answered within 24 business hours. Urgent production issues expedited within 4 hours.
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Municipal & Enterprise Support
Formal W-9 packages, sales receipts, custom invoicing, and $499 micro-procurement assistance available.
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Private & Confidential
Zero AI training on your documents. All remediation audit records and temporary files purged under our 60-minute retention policy.

Submit a Support Request

Open an official ticket. You will receive an immediate email confirmation with a tracking link.

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Track Existing Ticket

Have an open ticket number? Enter your ticket ID and email to check live status and staff replies.

🧾 Billing & Procurement

Need a signed IRS Form W-9, municipal tax exemption verification, or submitting an official Purchase Order?

💡 Frequently Asked Questions

Do page credits expire?

No. Page credits purchased through any of our Pay-As-You-Go packages (including the $499 bulk pack) never expire.

Why are download links expired after 60 minutes?

Under our zero-retention guarantee, temporary files and PDFs are automatically purged after 60 minutes to protect your organization's confidential data. You can re-process or unlock documents from your dashboard at any time.

Can we pay using a Municipal or University P-Card?

Yes! Our $499 Bulk Pack (5,000 pages at $0.10/page) is priced intentionally below typical $500 departmental purchase card thresholds and includes an instant VAT/sales tax invoice.